Refund Policy

Our products are digital files and license keys. Once a file or license has been delivered it cannot be "returned", so please read this policy before buying.

When you can get a refund or replacement

• Duplicate payment: if you were charged twice for the same order, the extra payment is refunded.
• Not delivered: if you paid but did not receive your file or license, contact support and we will deliver it or refund you.
• Product does not run: if the product does not load on a supported MT5 setup and our support team cannot fix it within 7 days of your report, you may request a replacement or refund.

When refunds are not given

• Trading losses or results that did not meet your expectations.
• Change of mind after the file or license was delivered.
• Problems caused by your broker, VPS, internet connection or settings you changed.
• Accounts where the product was shared, resold or redistributed.

How to request

Message us on Telegram with your order details and a description of the problem. We normally reply within 24 hours.